Thanks for joining the conversation, gball!
So that the Community can help you better, we need to know exactly which Canon printer model you're using from the PIXMA TS3300 series. The model number appears on the top of the printer above the control panel. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
We appreciate the info, though we need to let you know that the PIXMA TS3355 is not supported by our team here at Canon USA since that printer isn't available in this country. If you live outside the United States, please click HERE and select your country to find support in your part of the world. Your fellow Community members are still welcome to offer their advice.
Thanks for choosing Canon!
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