PIXMA TS3350 P10 error cartridges locked

[BethoT]

I have a P10 error. Went out and brought some new cartridges (even though the old ones feel full and aren't that old) and can't change them due to the cartridge being locked over to one side. I've tried resetting by turning off and on again (with 10min wait) Have also tried disconnecting, pressing on 5 times then reconnecting. Nothing is working.

Please help

[Danny]

Thanks for joining the conversation, BethoT!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[BethoT]

Oh sorry - yes it's PIXMA T3300

[Danny]

Thanks, though we'd prefer something a little more specific than that.  Your printer's exact model number should be on the top of the printer just above the power button.  Please let us know what you see there.

We look forward to your reply!

[BethoT]

Sorry, it's T3350 Multifunction Wifi Printer

[BethoT]

TS3350

[Ron]

Welcome to The Canon Community, BethoT, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.  The PIXMA TS3350 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.