PIXMA TS3322 in error status

[Amylogamy]

Hi,

I was finally able to download printer Pixma TS3322 to my laptop but now it says Printer status : ERROR. How do I fix this problem? The printer is working perfectly well with my desktop computer.

Amy

[Danny]

Thanks for joining the conversation, Amylogamy!

So that the Community can help you better, we need to know exactly which operating system is running on your laptop (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Amylogamy]

Hi,

Operating system is Windows 11. Everything was working fine with the old printer TS3320. The new one is TS3322. First I could not even download the printer. I had removed the old printer from the laptop. After many tries I got the printer downloaded again. As a mater of fact I have two of them downloaded but they both say Status: Error. I want to connect the printer via WiFi to the laptop. The printer is in WiFi Mode.

The printer is working perfectly fine with my desktop Windows 7 connected via USB. I bought a long USB cord to try to connect the printer to the laptop via USB but have not tried that yet.

Originally when I got the laptop it took me a few tries and help from this community to connect the laptop to the printer via WIFI but I got it to work. I have used the same links from that help from 2022 but nothing worked this time. I used the Wireless Connection Assistant several times with not positive results

I hope you can help me solve this problem.

Thank you,

Amy

[Patrick · Accepted solution]

Hi Amylogamy,

Because your printer is in an error state, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS3322 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Amylogamy]

Thank you Patrick.

I would try to do that when I have the time. I think it has to do with the communication between the laptop and the printer. The printer is working perfectly well with my desktop.

Thank you again,

Amy