PIXMA TS302 - Not printing Photo - on A4 Glossary paper

[vinaychima]

Hello,

I recently bought Canon Pixma TS302. I am trying to print a photo on an A4-size Glossary paper. I have updated the setting accordingly and when I try to print, it says the Page size and media type are not correct. Not sure, if I can print a photo on an A4 size page. 

Did anyone face this problem? Is there a solution? 

[ArthurJ]

Hi,

Are you trying to print from a computer or phone? If you are printing from a computer, what version of Windows or MacOS are you running. 

Also, are you just opening a picture and printing it or printing from a print software like Canon easy print or Photoshop?

We look forward to your reply. 

[vinaychima]

Hello Arthur,

I am printing from a laptop and form Windows 11 system. 

I used both methods - initially tried printing by opening a picture and it was giving the above-mentioned error. When tried through Canon easy print, it is defaulting the page size back to 4x6. 

Not sure, why it is defaulting to 4X6? 

[ArthurJ]

Hi,

Try removing the printer from your computer and then perform a restart. After the restart, click HERE and reinstall the TS302 printer driver. 

Let us know if the same thing happens. 

[vinaychima]

Hello Arthur, 

I tried the steps you mentioned and there is no change. 

As soon as I try to print on a Glossy, it automatically changing the paper size from A4 to 4X6 and displaying a message on the settings screen saying, "Paper size was changed from Letter because of a conflict with another printer setting".

[vinaychima]

Hello Arthur,

One of the Canon customer rep, mentioned that only 4X6 photo is supported on PIXMA TS 302. Is that true?

[ArthurJ]

Hi,

Looks like when printing  borderless photos, it supports media up to 4 x 6". So that is why it keeps changing back. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[vinaychima]

4X6 is only for borderless photos? 

I am trying to print a photo with border... even then it is going to 4X6... 
Is there any way i can print a large photo on A4 or letter size page? 

If this is not supported, then I got my answer. Let me know...