PIXMA TR8622a - error code 1240

[Jerry42]

Trying to set up printer and I keep getting error code 1240 telling me to pull out paper output tray which is already out.  I can not print and the error code repeats each time I pull the tray out>

[Stephen]

Hello!

Congratulations on your new #TeamCanon printer! There is a walk-through for setting up or re-setting up your printer. Tap this: https://canon.us/tr8622asetup and follow all of the steps. It should answer your questions! 

If you've done that, and find you still need help, reach out to support at 1-800-OK-CANON (800-652-2666), weekdays from 9am to 6pm, Eastern Time.