PIXMA TR8620a won't print from computer after ink replacement

[boats671]

I purchased this unit and used it successfully until the first ink replacement. Then I could not print from my computer. I could print a test page from the printer but not documents from the computer.

[jrhoffman75]

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@boats671 wrote:

I purchased this unit and used it successfully until the first ink replacement. Then I could not print from my computer. I could print a test page from the printer but not documents from the computer.

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What error message are you getting?

[boats671]

The message says, "The printer is in error state"

[jrhoffman75]

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@boats671 wrote:

The message says, "The printer is in error state"

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What operating system?

Can you confirm what printer driver is installed?

[boats671]

I use windows 10. I do not know what drivers are loaded. Everything worked fine until it didn't. I tried going to the ij.start.canon site and downloading newer drivers, but that failed too.

[jrhoffman75]

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@boats671 wrote:

I use windows 10. I do not know what drivers are loaded. Everything worked fine until it didn't. I tried going to the ij.start.canon site and downloading newer drivers, but that failed too.

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Download and install the first item here: