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PIXMA TR8620a cutting right hand side off when printing. Also not printing from iPhone

MMASK
Apprentice

I don't know what's going on. I am trying top print word documents, PDF's etc but every time I hit print, it comes up with a message saying the border is too small. tried to adjust it. Makes no difference. never had this issue with my old canon printer. 

Also, when I try printing from my iPhone on wifi, it won't print at all. Keeps coming up with an error message saying there is no paper in the rear tray. I am trying to use the main tray 

ready to take this printer back and try another brand

1 REPLY 1

jrhoffman75
Legend
Legend

@MMASK wrote:

I don't know what's going on. I am trying top print word documents, PDF's etc but every time I hit print, it comes up with a message saying the border is too small. tried to adjust it. Makes no difference. never had this issue with my old canon printer. 

Also, when I try printing from my iPhone on wifi, it won't print at all. Keeps coming up with an error message saying there is no paper in the rear tray. I am trying to use the main tray 

ready to take this printer back and try another brand


Welcome to the forum. 
when you print from iPhone are you using the Canon PRINT app?

Are you selecting Rear Tray from the media page?

IMG_1768.png

When you print from computer what app are you using?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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