PIXMA TR8620a USB connection no longer recognized on Windows desktop PC

[sfantle101]

My 2 year old Pixma TR8620a inkjet printer is connected to my Windows desktop PC via USB printer cable. The other day, it stopped working and the following error message was displayed: "USB Device Not Recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it." I tried using other USB ports. I tried using a new USB printer cable. I tried downloading and installing the latest printer driver from the Canon support website. I tried turning the PC off and on again. Nothing has made a difference. Any thoughts would be greatly appreciated.

[Danny]

Thanks for joining the conversation, sfantle101!

So that the Community can help you better, we need to know exactly which version of Windows is running on your PC. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[sfantle101]

My PC is running Windows 10. The printer had bee working fine up until a couple of weeks ago. 

[shadowsports]

Greetings,

I'd try connecting the printer to a different ISB port.  Also try connecting another USB device to ensure there isn't a problem with your OS or hardware.

Have you tried a different USB port.. 

[sfantle101]

I tried connecting the printer to several different USB ports with the same result. I have a USB webcam which is working fine, so I'm pretty confident the problem is not with the USB ports on the PC.