Brand new PIXMA TS9520 giving error message 6004

[ranjarwala]

We just received our brand new PIXMA TS9520 yesterday.  While following the instructions, when I hit the start button, the machine makes a loud noise and gives me error support code 6004.  I noticed that the ink tank area does not move when I click the start button.  I think the printer is defective.  

I am frustrated because the Canon support won't even help unless I buy the care package.  The printer comes with one year warranty.  This is so unacceptable.

Please someone help.

[Stephen]

Hello!

I'm sorry you've encountered problems with your new printer. Our team will help. Phone support is free while you're covered under the warranty. Before you call, register your printer at https://canon.us/account so that our team can verify that you're entitled to phone support. Once you've registered, tap the photo of your printer, then tap this button: 

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or along the left tap

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then on the right tap

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This process will push your registration through to the tech support system immediately so that our agents can verify your warranty status. Then, you can call 1-800-OK-CANON (800-652-2666) and speak with a tech support representative.