PIXMA TR8620 won't print from cassette

[Mazz35]

My printer keeps trying to print from the rear slot.  Also, when printing from the rear slot it only prints 4x6.  I have changed the feed settings on the printer, it says it changed to letter, but when I print it still says I need 4x6. 

I even tried resetting all the printer settings and I still have the problem. I would love to be able to print from the cassette slot.

[Patrick]

Hi Mazz35,

Please try these steps:

1.  Turn your PIXMA TR8620 on.

2.  Tap the gear icon at the bottom of your printer's display.  Patrick_0-1741964281959.jpeg

3.  Tap Feed settings.

4.  Tap Detect paper setting mismatch.

5.  Tap Disable.

Are you getting a 2113 or 2114 error?

Please take note of the error code that appears on your printer and then you may refer to this page to clear it:

TR8600 series > List of Error Support Codes

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