PIXMA MX922 - Code 1403

[nesskf]

Hi everyone,

I have installed new ink cartridges in my MX922 printer and I am receiving a notice: "Support Code 1403" and "The type of print head is incorrect. Install the correct print head."

I've had this printer for over 6 years and have replaced many ink cartridges, all Canon branded. I have removed and re-installed all 5 ink cartridges several times but the message above is constant.

Is there something else I need to do or does this mean the printer is now done for some particular reason? I will be a little miffed the printer needs to be replaced as I have spent $90+ on a new set of ink cartridges!  I love this printer and have never had any issues with it.

Any help will be much appreciated, whether it is good or bad news. Thank you. 

[Patrick]

Hi nesskf,

The 1403 error is caused by an issue with the printhead or the print carriage.

Please try reseating the printhead of your PIXMA MX922 by following the steps on this page:

Reseat or Replace the Print Head on a PIXMA MX722, MX922 - Canon Knowledgebase

If the error persists, your PIXMA MX922 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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