PIXMA MG7520 Printing blank pages, Error 1403

[DHicks]

I paperweighted my MG7520 too with the same error code.  Unlike you,  I did not experience printing issues before the 1403 error code.  I just got tired of seeing the update message on the display so I finally gave in and installed the firmware update (version 4.030) and power it off.  I only use this printer for color printing because I have a black and white laser printer.  Yesterday was the first day I have powered on this printer since the firmware update and like you I received the 1403 and can't do anything with it.  I did see somewhere that this can occur it the firmware is corrupted and unfortunately, I can't figure out how to reinstall because it says it is busy.  I am upset because I had just replaced all the ink cartridges just before I did the firmware update.  Since your last step was the firmware update, I thought it could be related.  For me, I'm kicking myself because it was working perfectly before the update.

[Patrick]

Hi DHicks,

The 1403 error is an error related to the printhead of your PIXMA MG7520.:

MG7500 series > Manual > Error Codes > 1403

.This error can be caused by a faulty printhead or carriage unit.

If your PIXMA MG7520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG7520 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MG7520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.