PIXMA TR8620 intermittent printing over 6 months.

[Phoenixfire]

I have researched and done every solution recommended for our issue.  The printer is on wifi.  I always ping the printer to make sure it isn't the wifi connection.  Windows will still say it is offline when I can ping the printer.  The printer will work for a few days maybe a week or two then will just stop.  It will say the printer is offline when it isn't.  It will just say it is printing on windows when nothing is happening on the printer.  I have uninstalled and reinstalled the drivers many times.  When it stops recognizing the printer is online then I have cleared out any and all printer jobs, cleared out the printer spool, removed the printer then readded the printer, I have added it by the network name and the IP address.  None of that solves the problem for more then a week.  I need an actual solution to the problem not band aids that have to keep getting put back on.  We don't print a lot at our workplace, but when we do need to print we need to print quickly.  Please help 

[Patrick]

Hi Phoenixfire,

Changing the power settings of your TR8620 may resolve this issue.  Please follow these steps:

1.  Please tap the gear icon at the bottom of the display of your PIXMA TR8620.

2.  Please scroll down the list and tap ECO.

3.  Tap Energy saving settings.

4.  Tap Next.

5.  Tap Auto power off and select "Never" from the top of the list.

6.  Tap Auto power on and select "ON".

7.  Tap OK.

8.  Tap the Home icon in the upper left corner.

Also, disabling IPv6 on your printer may help as well.    Please turn your PIXMA TR8620 on and then follow these steps:

1. Please tap the Wi-Fi icon in the lower left corner of your PIXMA TR8620's display.

2. Tap Wi-Fi.

3. Tap the Advanced button at the bottom of the display.

4. Tap TCP/IP settings.

5. Tap IPv6 and then Yes.

6. Tap Enable/disable IPv6 and then tap Disable.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Phoenixfire]

No, it did not change anything.  The printer still is not connecting.  

[DerrickL]

Common Issues with PIXMA TR8620 Wi-Fi Connectivity

Reasons for Disconnection

• Energy Saver Mode: The printer may enter a deep sleep mode, causing it to disconnect from Wi-Fi. This can happen after a period of inactivity.

• Automatic Power Off: If the printer is set to turn off automatically after a certain time, it may lose its Wi-Fi connection. Disabling this feature can help maintain connectivity.

Solutions to Maintain Wi-Fi Connection

• Disable Energy Saver Mode: Turn off the energy saver feature to prevent the printer from going into sleep mode.

• Set Static IP Address: Assign a static IP address to the printer. This can help maintain a consistent connection and prevent it from losing the network.

• DHCP Reservation: Configure a DHCP reservation for the printer in your router settings. This ensures the printer always receives the same IP address.

Troubleshooting Steps

1. Check Wi-Fi Settings: Ensure the printer is connected to the correct Wi-Fi network.

2. Update Firmware: Make sure the printer's firmware is up to date, as updates can fix connectivity issues.

3. Restart Devices: Restart the printer and the router to refresh the connection.

[Phoenixfire]

I have done those things but the printer now isn’t seeing the WiFi anymore.  Before it was staying connected to the WiFi or at least saying it was and I was able to ping the printer IP from the computer but windows wasn’t seeing the printer.  

[DerrickL]

Make sure your router is set for 2.4ghz, if it changed to 5.ghz the printer will not connect to it. This is the step by step guide to connect to a 2.4ghz network:

https://support.usa.canon.com/kb/s/article/ART177558