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PIXMA TR8520 Touchscreen suddenly unresponsive (for a year now)


The touchscreen on my TR8520 printer worked for year 1, stopped and hasn't worked since. I have been UNABLE too get a number or clear address for support. Kind of crazy to have to constantly turn it on and off constantly.


Product Expert
Product Expert


It sounds like the printer screen has experienced a hardware issue and would need service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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Thank you for replying, I have tried to get help for more than a year. I would not buy another Canon based on the issues I have had with this one and the inability to get support.

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