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PIXMA TR8520 - Support Code 6000 and Phantom Jams

xiwiy14755
Apprentice

My Canon TR8520 printer, connected to my Windows 10 PC, has developed a persistent issue. I used to occasionally receive "printer jammed" error messages on my monitor, which were accurate at the time. More recently, I started getting these same jam notifications, but the printer was definitively not jammed.

Now, the printer's screen is completely stuck on "Support Code 6000 - Printer error has occurred. etc." I'm unable to clear this message or use the printer at all. Any suggestions on how to troubleshoot this?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi xiwiy14755,

The 6000 error may occur if a foreign object, such as a paper jam, is present.

Please use the following links to check for and potentially clear jammed paper from your PIXMA TR8520:

PIXMA TR8520 Online Manual > Paper Is Jammed inside Printer

Removing Jammed Paper from the Rear Side - TR8520 (TEXT) (VIDEO)

If the 6000 error persists, your PIXMA TR8520 would require service.  If your PIXMA TR8520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8520 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

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