PIXMA MX922 - The magenta is bleeding

[Harrykim4287]

I recently moved and my pixma printer has been acting up. The magenta seems to bleed over my cyan for the first 2 prints but then goes back to normal on the 3rd print. It used to print normally, but now I would have to print a few times to get back to normal or do a deep clean which uses a lot of ink and materials. I’m guessing something got jostled when I moved the printer. The issue is after a few days of not using the printer, it will continue to print the magenta over the cyan every time. I was wondering if anyone knows how to maintain, replace, or fix this issue? The current solution to print a few times to fix the issue is something I do not want to do every time I want to use the printer. Is there a kit or part I can possibly buy? Any advice would be much appreciated. 

[Patrick]

Hi Harrykim4287,

Based on the nozzle check image that you provided, it would appear that cyan is not printing correctly.

Are you using Canon ink?  If not, it is recommended that only genuine Canon ink is used with your PIXMA MX922.

When colors do not print correctly, please follow the procedure outlined on this page from the manual:

MX920 series > Overview > Maintenance > Colors Are Incorrect > Maintenance Procedure 

If the colors still print incorrectly, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX922 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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