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PIXMA TR8520 Printer is in use error

Alan-Editor
Apprentice

We have a Canon TR8520 inkjet with a macOS High Sierra 10.13.6. We're getting a Printing - The printer is in use error message. We thought it might be due to a recent installation of Amazon Send to Kindle, which I just removed. Also, the printer is low on Yellow ink, but low ink has never caused this before. The printer is on line and can be "found" by the computer. Any suggestions? Thank you!

2 ACCEPTED SOLUTIONS

Patrick
Product Expert
Product Expert

Hi Alan-Editor,

What currently appears on the display of your PIXMA TR8520?

If the Home screen appears with no errors or messages, please attempt to print a test page following the steps on this page:

https://ij.manual.canon/ij/webmanual/Manual/All/TR8500%20series/EN/UG/ug_m_01_02_c.html

Were you able to print the test page?

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

Alan-Editor
Apprentice

Hello Patrick,

Thanks for your reply. I had rebooted the computer and now it works fine. Sorry to have taken your time. I don't know what the problem was, it's never happened before, and it only happened after using Send to Kindle.

Thanks again!

View solution in original post

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi Alan-Editor,

What currently appears on the display of your PIXMA TR8520?

If the Home screen appears with no errors or messages, please attempt to print a test page following the steps on this page:

https://ij.manual.canon/ij/webmanual/Manual/All/TR8500%20series/EN/UG/ug_m_01_02_c.html

Were you able to print the test page?

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Alan-Editor
Apprentice

Hello Patrick,

Thanks for your reply. I had rebooted the computer and now it works fine. Sorry to have taken your time. I don't know what the problem was, it's never happened before, and it only happened after using Send to Kindle.

Thanks again!

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