01-26-2023 07:42 PM - last edited on 01-27-2023 10:18 AM by Danny
My printer prints pictures just fine, but will not print text in black. If I change the text to any colour other than black, then it prints just fine. Very weird, and yes I have checked the black cartridges. I'm printing from both an iMac and a MacBook Pro. Any thoughts would be appreciated.
01-26-2023 07:55 PM
We would recommend a nozzle cleaning. We would also like to note that the PIXMA TR7620 is a foreign model printer that is not supported here in the U.S. Please click HERE to be routed to the Canon Canada support page for the troubleshooting steps. If the nozzle cleaning does not resolve the issue, click the link on that same page for Deep Cleaning.
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01-26-2023 08:07 PM
Thanks for the suggestion. The nozzle check came back just fine; no cleaning necessary. I'll check with Canon Canada as you suggested.
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