When I scan a page on my TR7020a printer it scans and prints fine but when I save it as a pdf to my documents file it saves it as an iTunes file that is just my iTunes home page. If I save as jpeg it saves fine. Reinstalled printer and it is still happening. Any ideas on what to do next?
Thanks for joining the conversation, LillyP!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which application you're scanning with. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.