EDIT: We returned the printer. Why the serial number isn't being recognized by Canon is an issue I won't be able to fix.
When I follow the instructions to connect the printer to a laptop, the software claims it can't find the printer. I've reset the printer, tried to call customer service which didn't work because the serial number on my machine is not being recognized by Canon so I can't create an account, and I'm just fed up. I feel like I've purchased a $300 paperweight, and Canon has done a great job of blocking access to customer service. Can anyone suggest a way to get word to them that I genuinely need their help in diagnosing this install issue?