01-02-2023 09:16 PM - last edited on 01-03-2023 09:59 AM by Danny
my tr4722 printer wont work. It says there is a paper jam, but no paper is in there. I took it completely apart this past weekend, and when i went to print something two papers went thrugh and came out just fine. Now it keeps sayig paper jam.
01-05-2023 01:09 PM
Hi,
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If this does not resolve the issue and your printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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