PIXMA TR4720 won't scan after resetting computer to factory settings

[Tonita]

Hello.  I have been using this printer/scanner for a few years without problems.  I recently had to reset my computer to factory settings (HP Laptop Windows  Now11), now I'm having trouble with the scanner.  It is connected with usb but it seems to want me to "wait momentarily" and nothing happens.  Before all of this I could easily scan from the desktop.  Any ideas?

[Patrick · Accepted solution]

Hi Tonita,

Let's reinstall the drivers. Please turn your PIXMA TR4720 off and then follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2. Click on "Bluetooth & devices" on the left side.

3. On the right side, click on "Printers & scanners".

4. Click on the Canon TR4720 series. In the new window, click "Remove" at the top.

5. Repeat until all TR4720's have been removed from the Printers list.

6. Close the Printers window once complete.

Next, we will download the latest driver:

1. Please click this link: https://www.usa.canon.com/support/p/pixma-tr4720#DOWNLOADS

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.04 (Windows)". Note: you may have to click the "Load More" button to locate this.

5. Once that file finishes, please open or run that file to begin the installation on your computer. If you have to search for the file first, the files name is: "md__-win-e4500_tr4600_tr4700-1_04-ea34_2.exe"

6. Follow the on screen prompts to reinstall. Please do not turn your printer back on until the installation prompts you to.

Once reinstalled, please attempt to scan using the IJ Scan Utility.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Tonita]

I've had problems with the printer ever since my HP had to be sent out for service twice.  Twice I've had to have technicians help me set it up again.  Now, it won't work online.  I'm almost ready to just get a new printer.  I should be able to do this myself.  When I checked the device manager the printer wasn't even there, it was in hidden devices.  What is going on??

[PeytonHale]

Thank you so much, you made my day

[DerrickL]

As Patrick posted you need to reinstall the drivers, using a Printer/USB cable. Most likely when you sent your pc out for repairs the drivers were not loaded or possibly deleted from your HP. If you purchase a new printer you will need to do the same. 

[Tonita]

So I did reload the driver per these instructions and it won't work on wifi.  It did for a minute but after I shut it down and moved it, it won't.

[DerrickL]

Sound like you just need to reconnect to your wifi:

1. Access Settings: On the printer's control panel, press the "Home" button.
2. Select Wi-Fi Setup: Navigate to the "Settings" menu and choose "Wi-Fi Setup."
3. Choose Wireless LAN: Select "Wireless LAN" and then "Easy Setup."
4. Select Network: The printer will search for available networks. Choose your Wi-Fi network from the list.
5. Enter Password: Input your Wi-Fi password using the printer's keypad.
6. Confirm Connection: Once the password is entered, confirm the connection. The printer will attempt to connect to the network.