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PIXMA TR4720 Error Code 5040

lwquade66
Apprentice

Just bought my TR4720 on Amazon and got it today. Got it out of the box and followed the installation guide and as soon as I turned it on got error code 5040. Support pages and knowlege bases say to unplug and wait 30 seconds, which I did and plug it back in. Still upon powering up it kicks the error code 5040. What should I do? I am running Win10 Home on an Aurora R7 Alienware with 32g Ram and 1TB SSD. My system registered it but the printer/scanner wont start.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

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