05-21-2023 09:54 AM - last edited on 05-23-2023 09:07 AM by Danny
My Pixma TR4720 won't recognize that I want to copy from the ADF. It tells me to use the platen.
The printer is almost brand new.
How do I fix this, please?
05-24-2023 01:22 PM
Hi,
Does the printer make a beep sound when you load paper in the ADF?
We look forward to your reply.
05-24-2023 02:07 PM
Yes, but I looked at the manual and I reset the printer to factory settings and it appears to be fixed now. I haven't done much printing lately to really tell, but I think it's ok now.
Thank you Arthur J.
Ron
06-27-2023 03:44 PM
Ron, did you fix the problem? I am having the same problem.
06-27-2023 04:01 PM
I'm having the same problem with my printer which is the same model. Its make the beep sound but don't pick up the paper. Only shows to place the document in the platen. This is a new printer,I reset it and nothing happens.
02-07-2024 06:35 PM
no beep sound
06-27-2023 04:03 PM
This did fix my problem. Maybe you might have to do it again.
I hope you get your problem fixed.
06-28-2023 05:45 PM
Ok. I'll reset the printer to factory settings again and let see if that fix the problem. Thanks
06-28-2023 06:45 PM
Good luck, amigo.
Ron
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