PIXMA TR4720 Automatic Document Feeder won't recognize loaded paper

[RonMay]

My Pixma TR4720 won't recognize that I want to copy from the ADF. It tells me to use the platen.

The printer is almost brand new.

How do I fix this, please?

[ArthurJ]

Hi,

Does the printer make a beep sound when you load paper in the ADF? 

We look forward to your reply. 

[RonMay]

Yes, but I looked at the manual and I reset the printer to factory settings and it appears to be fixed now. I haven't done much printing lately to really tell, but I think it's ok now.

Thank you Arthur J.

Ron

[wandaim]

Ron, did you fix the problem?  I am having the same problem.

[wandaim]

I'm having the same problem with my printer which is the same model. Its make the beep sound but don't pick up the paper.  Only shows to place the document in the platen. This is a new printer,I reset it and nothing happens.

[RonMay]

This did fix my problem. Maybe you might have to do it again.

I hope you get your problem fixed.

[wandaim]

Ok.  I'll reset the printer to factory settings again and let see if that fix the problem.  Thanks

[RonMay]

Good luck, amigo.

Ron