09-15-2022
01:55 PM
- last edited on
09-16-2022
09:04 AM
by
Danny
Hello, my canon tr4500 printer had a paper jam last night. We cleared the paper out, but the error will not go away. We've tried turning off the computer, unplugging, resetting. Everytime it goes right to paper jam error. Is there any way to clear this?
09-15-2022 02:04 PM
Hello!
So that the Community can help you better, we will need to know more information.
What exact model printer are you using (usually on the top or front of the unit)?
What error message are you seeing?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12/13)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks and have a great day!
09-15-2022 03:59 PM
Hi, as I said it is a TR4500, and the error is paper jam (1300) it is a wireless printer so it is connected through the wifi. The jam has been cleared but we are still getting the error message.
09-19-2022 01:45 PM
Hi,
The printer may require service. What is the purchase date of your printer?
We look forward to your reply.
09-19-2022 01:53 PM
October 28, 2021
09-19-2022 01:54 PM
It's a TR4520, and the error was 1303. I was able to clear it, but now I can't get it to print with out the paper jamming.
09-21-2022 12:20 PM
Hi,
You can try a roller cleaning on your TR4520. Please click HERE for the steps.
If that does not resolve the issue, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.