PIXMA MX922: older model printer not recognized by my desktop computer

[PSLprinter]

I just purchased a PIXMA MX922 printer at a local store that sells used items and it appears to be in perfect condition. However when I tried to set it up using the CD that was provided it didn't complete the set up process and showed "start over" and similar messages. I have a Windows 10 computer and am hoping it can be used for this printer. What else can I do ? 

[normadel]

Return it to the store. You don't know what you are getting when you buy a tech item from a "store that sells used items."

[PSLprinter]

I only paid $18. for the printer which sells for more than $500. new so I'm not taking it back until I've tried everything to get it working with my computer 

[WGMat42]

I think this is a driiver problem.  I just got a new windows 11 laptop, and ran the mp68-win-mx920-1_01_ea32_2.exe driver.  It said it coulld not detect the printer, although the printer ran fine on my older laptop.  When I executed this admin command:  

> Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' },

the printer and fax functions were listed as active on the USB.  So why didn't the driver see it ?  Also that USB hub ran a USB disk and mouse, so USB connections are OK and the printer cable is the same one I used with the old computer.

[WGMat42]

Follow-up to last post.  My printer was purchased in 2017 and worked fine on USB until downloading the latest driver for windows 11 on new computer.

[WGMat42]

More info.  After the win 11 driver could not detect my 2017 PIXMA MX922, I tried the original install CD-ROM that came with it (disk created 12/20/2016). Installation proceeded to "Printer Connection phase". It said "printer detected" and that installation would take a few moments, then a few minutes later it said "Printer not detected".  Original cable and I tried restart of PC and whole setup again. Extremely frustrating.  Recall that the OS detected the printer just fine.  About to buy another printer, but it won't be Canon (really disappointed at level of support).

[jrhoffman75]

Is the new computer an ARM processor?

[WGMat42]

Hi John.  Laptop is LG Gram with Intel Core Ultra 7 155H.

[jrhoffman75]

What OS was on the computer that the printer worked with?

[WGMat42]

old laptop was Dell Inspirion, OS was windows 10, latest rev as of a week ago. Started out with windows 8.