03-04-2023 03:40 PM - last edited on 03-07-2023 09:48 AM by Danny
I have an old MX922 Printer. Text is printing "double vision". I'd like to clean the ENTIRE encoder strip, but how do I get to the entire strip? All I can see is the piece of strip behind the ink cartridges.
03-08-2023 01:26 PM
You would not be able to access the entire encoder strip. Normally cleaning the accessible part of the encoder strip should resolve the issue. If the issue is not resolved, the printer would need to be replaced.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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05-03-2023 05:38 PM
Are there instructions for cleaning the encoder strip.
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