PIXMA MX922 PGBK Ink Won't Work

[racermyke]

On my MX922 I can not get the PGBK to work. I have tried deep cleaning, replacement of ink cartridge. Nothing will help. If I want to print in black and white, I get a blank sheet. The only way I can get a page to print if it is all black printing is to change the print color to a dark blue or any color other than black.

Is there any fix for my problem? Help!

[ArthurJ]

Hi,

Since the cleanings did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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