12-17-2022
01:45 PM
- last edited on
12-17-2022
01:53 PM
by
Danny
My printer (mx922) does not work since the latest upgrade on my iMac. I got the following message when I check on the printer icon: "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information." I did call apple support, but they referred me to Cannon.
Any help would be appreciated.
Thank you
12-21-2022 01:54 PM
Hi,
So we can best assist you, please let us know what version of MacOS you computer is running.
We look forward to your reply.
12-21-2022 07:00 PM
MAC (OS) Version 12.3
Thank you
12-21-2022 08:27 PM - edited 12-21-2022 08:28 PM
Greetings,
The MX922 is supported under OS Monterey
Canon Support for PIXMA MX920/MX922 | Canon U.S.A., Inc.
I would suggest that you remove the printer from Apple Menu > System Settings > Printers and Scanners. Then uninstall your old (incompatible) printers drivers. Restart your Mac and install the new drivers for Monterey available from the link I provided above.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It12-23-2022 02:16 PM
Thank you. I will try this.
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