PIXMA MX870 says paper is jammed but there is no paper in it

[fiveaugers]

I keep getting an error message that says the rear paper is jammed. There is no paper in the machine anywhere. This printer is only a month old.

[Cortttt]

I have a Pixma IP110 which has NEVER had a paper jam that I can remember but is now uselss because the machine insists that paper is jammed. Everything looks absolutely clean inside, the rollers are rolling smoothly and I've tried the suggestions.  It;s several years old but has rarely been used. I doubt I will try Canon again. 

[Cortttt]

Now the Canon Pixma IP110 is working perfectly. I did what someone suggested: I turned off both the computer and the Canon and restarted - plus because the printer seemed to have trouble printing off the web I downloaded the documents from the web - and they all printed perfectly --- go figure. Thanks the person who saved me from buying a new printer. 

[pls1helix]

Still no success - no paper in the print path - and error 1300 persists.

[arizstatdoc]

My printer is an MG2522 and I had it for three months, and reports the same problem.

[ptkenanderson]

That phone number actually belongs to a different company.

[Danny]

Hi, ptkenanderson!  If you're referring to 1-800-OK-CANON (1-800-652-2666), that number has belonged to Canon USA for a very long time.  The same number is also used by our colleagues Canon Canada and which company you reach will depend on which side of the border you're on.  If you're in a different country, you can get in contact with the Canon company in your region by visiting THIS LINK and clicking on the map.

Hope this helps!

[deb12345]

Sir

  I have also the same problem I have tried it various time but it doesn't work.

I request you to give me any solution

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@Michael wrote:

Hello.

Please try the following to see if we can resolve your issue:

1.  Turn the printer off.

2.  Unplug the power from the printer for at least 5-10 minutes.

3.  While unplugged, remove any paper from the unit.

4.  Double check for any obstructions found in the unit or paper paths.

5.  If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

---

---

@Michael wrote:

Hello.

Please try the following to see if we can resolve your issue:

1.  Turn the printer off.

2.  Unplug the power from the printer for at least 5-10 minutes.

3.  While unplugged, remove any paper from the unit.

4.  Double check for any obstructions found in the unit or paper paths.

5.  If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

---

[akinto]

my canon mp230 printer say paper jam but there is no paper on it..please help me to solve this problem ...

[Barwon]

I have a MG2522 printer. Had a HP before and switched because of problems. Now this one is saying jammed but ther's no paper. How do I fix this?

[EVORally36]

I have the same issue. TS3320. Absolutely no paper jammed inside but continued jam error warnings.  I need to print something, dang it.  I knew I shouldnt have replaced my Epson with this Canon. 😞