PIXMA MX492 error 168A after new cartridge installation

[amyleem1027]

I just installed new printer cartridges for my printer and I'm getting an error (168A-Install the cartridges properly)

I took the cartridges back out and re-installed but I keep getting the same error message. How can I get this fixed?

Thank you,

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If that does not work, hold down the stop button on the printer for 5 seconds and then release it. 

If the ink is still not detected, please take a picture of the ink cartridge and attach it to your reply. 

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[amyleem1027]

Good morning. 

That didn't work. Anything else I can try?

Here is a picture of the ink cartridges

 

[ArthurJ]

Hi,

While third party inks can be used in Canon printers, they are not recommend because they are may by a third party and not test by Canon. 

At this time, I would have to suggest trying Canon cartridges to resolve the error on the printer. 

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