PIXMA MX432 Printer Error Occurred 5B02

[LACat]

Hello, I allowed both the color and b/w ink cartridges to empty and received error code in subject line.  I have done the RESET several times, and have since replaced both ink cartridges.  The printer LED recognizes the ink is FULL on both now, but then in a second or two the error is back...

Is this fixable ? 

Have unplugged and reset where LED goes black several times...

[ArthurJ]

Hi,

This is a general hardware error and since you have replaced the ink and performed the reset the printer would require service.

You do qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

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