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PIXMA MX410 replace ink absorber

DNCS
Apprentice

I have a Canon Pixma MX410 printer that works fine.  Recently I received a message that the printer must be taken to a service center to replace the ink absorber because it is almost full.  I do not  know what that is or where to go.  I looked online at the Canon website and it gave an 800 number, which I called.  The automated answer asked for the model number, and when I gave it, the answering service said there is no support by phone, but there is online. When I went to the website and followed the menu, it said this model has been retired and there is no support.  First, I am upset that the answering service gave false information in that it said there IS online support.  Second, it should not have been necessary to go on a wild goose chase to find out. Third, why not?  The printer works fine.  Is there anything that can be done other than buy a new printer.  This sounds like a nasty scam to make a person buy a new printer when the old one is perfectly good and at no point when I bought it was I told Canon will force me to replace it because of a part they don't want to fix that NECESSARILY will have to be replaced!  WHAT CAN I DO NOW?     

1 ACCEPTED SOLUTION

Stephen
Moderator
Moderator

Hello.

 

We sincerely apologize for the confusion. Your printer was retired in 2017. It cannot account for every eventuality. Therefore, the firmware (LCD Screen) prompted you to call because that is the best course of action 99% of the time. Our agents can point you in the right direction from there. 

 

Regarding online support. This is online support. Right here. However, your printer has now reached a point where it needs to be put to rest. The waste ink absorber on your unit is a non-serviceable part. It is a mechanism that catches the ink in your printer after printing and cleaning/maintenance jobs and is full. Since your unit has been retired, we offer the Canon Upgrade Program as a discounted way to get into a modern printer. Some of our newest models have a waste ink absorber that is replaceable. You can call our specialists and ask about this, if it is important to you. The Canon Upgrade Program folks can be reached by calling 866-443-8002 Monday through Saturday.

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3 REPLIES 3

Stephen
Moderator
Moderator

Hello.

 

We sincerely apologize for the confusion. Your printer was retired in 2017. It cannot account for every eventuality. Therefore, the firmware (LCD Screen) prompted you to call because that is the best course of action 99% of the time. Our agents can point you in the right direction from there. 

 

Regarding online support. This is online support. Right here. However, your printer has now reached a point where it needs to be put to rest. The waste ink absorber on your unit is a non-serviceable part. It is a mechanism that catches the ink in your printer after printing and cleaning/maintenance jobs and is full. Since your unit has been retired, we offer the Canon Upgrade Program as a discounted way to get into a modern printer. Some of our newest models have a waste ink absorber that is replaceable. You can call our specialists and ask about this, if it is important to you. The Canon Upgrade Program folks can be reached by calling 866-443-8002 Monday through Saturday.

TY

 

I am still using this printer but know I have to replace it soon.  However, there is a problem.  I need a 4-in-1 printer that prints, scans, copies, and faxes.  And the only possible replacements I see are wireless.  this is not good, as I do not have a smart phone or other such device.  I need a printer that is wired directly to my telephone jack.  And I don't want a very expense printer as this is  a home printer, and I generally print about 50 pages of week of B&W and color every now and then.  What do you suggest?

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