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PIXMA MG3020 - ink absorber replacement

JerryMCC
Apprentice

I will be replacing the ink absorbers in my Pixma MG3022 printer. When I was researching what I needed and how to order, I stumbled across something that said I need an app to reset the ink absorber monitor value after replacement. Have been unable to find the app or even if it is real. Can someone tell me if I need the app and if I do what its name is and where can I get it.

6 REPLIES 6

Patrick
Product Expert
Product Expert

Hi JerryMCC,

There a software utility needed in order to reset the printer.  That software is proprietary and not available to the general public.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

 

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Asio
Contributor

I feel your pain. This is planned obsolescence. I had the same problem. After I controlled my annoyance, I found my way to the information to temporarily bypass the error code (press the "black" button) as you probably have done to forge ahead.

Then I called a trusted repair technician who I've relied on for almost 20 years. He said the printer is "not repairable" which I suppose is code for "it's not worth the cost of repair." He advised me to buy a different brand of printer, Epson was his recommendation. He said avoid the cheap ones.

Next, I checked Amazon, found a Canon printer that listed for $107, but was offered IIRC for $58 and change. I think that qualifies as "a cheap one."

I pressed on. I called Canon. I wound up buying that specific printer via their "upgrade program" for $47.02, shipping included. It's due to arrive this week, it's actually borderline late. But I'm in no hurry, since my 3020 still works fine, I just press the "black" button.

This planned obsolescence (proprietary code to update the printer) is disgraceful. Like most people, I hate throwing basically good equipment into the trash. In fact, I am writing this on my trusty 2012 MacPro (the big tower, not Macbook Pro laptop), even though I have recently bought a used iMacPro with all the bells and whistles. But then I'm stuck with a truly disastrously bad operating system (Sequoia). How I hate Sequoia!

And how I hate Canon for causing us to add to the waste stream. All this throwaway stuff goes SOMEWHERE, and it's piling up, fouling our planet ...thanks to Canon.

Actually, Canon is a leader.

Product Take-Back and Recycling Program | Canon U.S.A., Inc. https://share.google/Q1vQnP7LfSHtWaNHr

"Thanks to"... Google, Microsoft, Apple, Sharp, Lexmark, HP or Epson as well. 🫣

There are plenty of E-Waste recycling programs available that will responsibly dispose of your old or obsolete hardware instead of tossing it into landfill.  

~Rick
Bay Area - CA


~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

I well know and appreciate these "recycling" programs, and use them when necessary. 

But the issue here is Canon's INTENTIONAL blocking of repairs on otherwise functional devices, after a certain limit, using "proprietary software" to render printers (and likely other devices) unusable, and thereby increase sales of new devices.

Printers could continue to work, except for this devious, greedy sabotage. Manufacturers could make the ink absorber user serviceable, or at least serviceable by trained technicians.

Canon's motive is obvious: This sabotage helps sell printers. 

Canon could make the ink absorber a replaceable component, to extend the life of their printers, just like automobile catalytic converters can be replaced to extend the life of cars that are otherwise in good running condition, and safe to drive.

Imagine if Toyota or Ford or BMW did something similar that rendered their cars inoperable after 200,000 miles...only because some proprietary computer code caused them to fail tailpipe emissions testing, even though everything about the engine and exhaust system was fine. 

In my case, my "obsolete" printer will print and scan, I just did both operations today by following the instructions. The printer is fine, but it throws a fault code and won't print because of proprietary software. So my the printer is disabled for no good reason other than Canon wants to sell more printers. That's a scam.

Just because there are programs to collect old electronics and "recycle" the materials does not mean the whole device will avoid the landfill. It means that SOME parts of it can be recycled. But the bulk, no doubt, goes to a landfill. And all of that processing of discarded printers consumes substantial amounts of energy and landfill space.

What's so bad about Canon's scam is that it results in consumption of the materials and energy  to make the printers. Without scams like this one with Canon's printers, the demand for valuable resources would be less, the supply of materials for building devices would last longer.

If Canon's unethical tactic didn't exist, there would be far fewer printers being delivered to these collection programs, with less waste going to the landfill.

Most of humanity assumes that the supply of these materials is NOT UNLIMITED, and that the space to dispose of the waste we produce is NOT UNLIMITED. Wrong, and wrong.

It's time we all realized that Earth is a closed system, that population is growing rapidly, and industry is rushing to consume resources faster and faster, to make a profit.

What humanity is doing to Planet Earth is not sustainable. Companies like Canon are hastening the collision between demand for resources and the diminishing supply of the limited resources we have on this our planet.

The collision is probably closer than we want to believe. There's a good chance that people born in 2025 will face the consequences of this unrealistic expectation that resources and disposal space is unlimited. 

 

normadel
Elite
Elite

Toyota, Ford, BMW and every carmaker at some point has to stop "supporting"  replacement parts availability. It is not possible to carry replacement parts indefinitely.  That's why there are aftermarket parts suppliers. But even that dries up eventually.

When you buy a $47, or $50, or $100 printer you are getting a disposable machine that is not worth repairing (or even buying ink for). No, Canon does not tell you this, but they ARE making it possible to buy a printer easily. With printers as with most other things, you get what you pay for.

I recently got rid of my wonderful Canon ImageClass MF8350 multifunction color laser system. I thought it would last forever. but, alas, after 18 years it, it was becoming troublesome. I certainly got my money's worth out of it.

Normadel:

In this case, it's not that the device failed. It's that, as Patrick wrote, Canon forces you to discard the printer by having proprietary software that stops the printer from working. Not that the device failed. 

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