12-20-2022 09:37 PM - last edited on 12-21-2022 08:39 AM by Danny
I recently found a unused Pixma mp420 printer for cheap and have been trying to get it to work, however after lots of troubleshooting I cannot get any device to even register its existence, and on top of that I have been able to find no proof that this model ever even existed online, does anyone have any idea what to do?
12-20-2022 09:50 PM
Welcome to the forum!
The model is actually the PIXMA MX420. While our Forum Community members are welcome to chime in, the PIXMA MX420 has been retired. That means we do not offer support for the printer or updated drivers.
You can also speak with a Canon Upgrade Program specialist to help you score an updated replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
12-21-2022 07:53 AM
im looking at the printer right now and it says pixma mp420 on it
12-21-2022 08:38 AM
We're unable to find any evidence of its existence, either, and the MX420 is the closest match we've got. The PIXMA MP series is a much older line of multifunction inkjet printers which has been discontinued in favor of subsequent model lines such as the MG series, the MX series, and the modern TS, TR, and G series. That means that if the PIXMA MP420 had existed, it too would have probably been retired by now with its hardware and software support having been discontinued. If your goal is to get a working printer in your hands, the best option we can offer is the Canon Upgrade Program Tiffany mentioned. Give that number a call and we'll be glad to help you!
12-21-2022 10:01 AM
Hi Adraiden,
For nostalgia purposes, can you post photos of the device with its model number please.
~Rick
Bay Area - CA
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