01-29-2018
05:40 PM
- last edited on
11-22-2022
03:16 PM
by
Danny
I have a canon pixma MG7720 and I just replaced the Gray and Black ink cartridge that were completely empty with new ones and the are not registering what can I do
05-03-2018 01:37 PM
Hello.
Make sure that new, genuine Canon brand ink tanks are being used with the printer. Also, ensure that you are using the correct series of ink tanks for your product.
If you continue to have difficulties, find more help at Contact Us.
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.