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PIXMA MG7720 Does not Recognize Ink Cartridge - Error 1660 - Needs Carriage Unit replacement


One of the gold/copper pieces is broken in my carriage unit making for the ink cartridge not to be recognized.  How and where can I order a carriage unit replacement for this printer?


Product Expert
Product Expert

Hi hobbssa,

You may contact our Parts Department by dialing 1-866-481-2569.

The hours of operation the Parts Department are 9:00 AM to 7 PM ET, Monday through Friday.

They can provide you with availability and cost.

If your PIXMA MG7720 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

If your PIXMA MG7720 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



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