Hi RobbyD,
There are a few things to try with an issue like this:
Unplug the power cord from both ends and inspect for any damage.
Inspect the power port for bent or missing pins.
Plug the printer into a known good outlet.
If none of these things has an affect, the printer will require service. Your options at this point will be to have the printer either repaired or replaced. To have it repaired, I can locate the nearest Authorized Service Facility to you, where you can have it fixed. If the printer is no longer in warranty, that repair would carry a cost, depending on the nature of the fault.
If you prefer to have your printer replaced, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price, and with free FedEx Ground shipping. If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight ET. Let them know you have been working with email technical support and the Canon Upgrade Program was offered.
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
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