12-07-2019 09:05 PM - last edited on 11-23-2022 09:37 AM by Danny
My Pixma 6821 uses the 270 / 271 series ink cartridges.
I have error code 1413. The cartridge is a NEW Canon wider black ink cartridge.
Is there another way to address this issue.
Cartridges are expensive to have bought & then not be able to use!
A tech at Best Buy, where I got it and went to get a new black 270 cartridge today
said "take a clean cloth and rub the contacts where the cartridge is inserted
as some dust or grit there may interefere with the connection." I tried this several
times but it still won't 'recognize' the new black 270 cartridge!
contact me at [Removed personal information per forum guidelines], please.
12-09-2019 03:30 PM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
11-22-2022 04:33 PM
Thanks for being active in our community! We're happy to share that it's possible to scan with an empty ink tank or cartridge. To start scanning, follow the instructions at this link.
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