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PIXMA MG5422 Printer

Greg49
Apprentice

I'm getting Support Code 1403 It says: "The type of print head is incorrect. Install the correct print head" I've never changed print heads it has the same one that came in it. What has to be done to correct this?

Thanks,

Greg

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

This is a internal hardware failure error and even replacing the print head may not resolve the issue. It may even be more cost effective to replace the printer compared to having it serviced. 

You would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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