PIXMA MG5420 How do I change the printer setting to the lower cassette? Set on upper cassette

[Billbiggs]

I can't print because the message us: there is no paper in the upper cassette.  I don't want to print from the upper cassette. I don't know how to print from the lower cassette, it doesn't give me any options

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer model you have, the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[NHoson]

I have a PIXMA MG5420 printer and use Windows 10.  I cannot get the paper to feed thru the lower cassette tray.  It keeps saying to fill the paper in the upper tray.

[NHoson]

windows 10

[NHoson]

It is not showing any errors.  It keeps saying fill the paper in the upper cassette.  I want to use the lower tray.  On my computer it shows to use the lower tray as the default.  

[Danny]

Thanks for letting us know what Canon product you've got. The PIXMA MG5420 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!