PIXMA MG3620 Unable to Print in Black and White or grayscale

[CA7]

Has anyone came up with a way to print in grayscale?  I have a Canon MG3600.  I noticed that if set to print grayscale, the print came out red.  I know the black ink cartridge has sufficient ink.  I don't print anything using color at all.

[jrhoffman75]

Grayscale printing will use the color inks as well as black.

Can you run a nozzle check and verify that all nozzles are printing?