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PIXMA MG3620 Prints But Won't Scan

fxander
Apprentice

I haven't been able to scan from my PIXMA MG3620. I can print wirelessly, but not scan. I've reinstalled the software three times. I've gone online and was told that this model printer is no longer eligible for support, when I don't get a window that says "Oops! Something went wrong!" When I go to print I see the printer listed. When I try to scan, asked to choose a printer, there are no options. I'm totally frustrated and disappointed in Canon - I don't recall customer service being this unreachable or confusing. Is there a number I can call that will get me to a real person?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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