08-25-2022 11:11 PM
After purchasing the printer, and installing the drivers from the website, nothing I can do will get the printer to even print the test page, surely I am doing something massively wrong? My computer recognizes that something is being connected, and I have restarted both devices multiple times.
08-26-2022 09:06 AM
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
08-26-2022 11:20 AM
It is a dell desktop computer running windows 10, and has no cd drive
08-26-2022 03:42 PM
If you have another usb port on your device, please try connecting the printer to it. If that does not work, try connecting it to a port that was recognized by another device like a mouse or keyboard and swap the mouse or keyboard to the port the printer was in.
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