I haven't been able to scan from my PIXMA MG3620. I can print wirelessly, but not scan. I've reinstalled the software three times. I've gone online and was told that this model printer is no longer eligible for support, when I don't get a window that says "Oops! Something went wrong!" When I go to print I see the printer listed. When I try to scan, asked to choose a printer, there are no options. I'm totally frustrated and disappointed in Canon - I don't recall customer service being this unreachable or confusing. Is there a number I can call that will get me to a real person?
