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PIXMA MG3620 Has Stopped Printing Pictures


My MG 3620 printer has stopped printing pictures. It will only print documents. When I try to print a photo, the box just disappears, and the printer doesn't do anything. I have tried printint several pictures with no luck, but I have no problems with documents. It was printing with no issues just a few days ago. Any ideas?


Product Expert
Product Expert

Hi Celestialsol,

We can assist you with your issue, but we would need a little more information.

Are you using Windows?  If so, what version?  If you are using a Mac, what version of OSX is installed?

Are you using your PIXMA MG3620 wirelessly?   Or are you using it with a USB cable?

When you attempt to print a photo, what application are you using (ex: Photoshop, Preview, Lightroom, etc)?  

Have you printed a nozzle check?  If so, did your printout match the example below?

If not, to print a nozzle check, please follow the steps listed in the manual, which can be access by clicking THIS LINK.


MG2520 Nozzle Check.jpg




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