PIXMA MG3620 Blurry, Streaked Printing After Cartridge Replacement

[psueferguson]

I changed the ink cartridges for the first time. Now all black printing is blurry, has white lines through it.

I ran an alignment and cleaned the print heads. I followed all suggestions in the manual. No help.

[ArthurJ]

Hi,

You can try cleaning the encoder strip inside the printer. Please click HERE for the steps. 

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[psueferguson]

It stopped printing lines but the ink is very faint. I wonder if I have a bad black cartridge.

[ArthurJ]

Hi,

Could you take a picture of the ink cartridge and attach it to your reply. If not, please reply with the information on the cartridge( ink number, where the cartridge was made, etc). 

We look forward to hearing back from you. 

[suzette143]

I have the same issue and mine is brand new 

 

[Patrick]

Hi suzette143,

The issue you are experiencing can be a result of a smudge on the encoder inside of your PIXMA MG3620.  Please follow the steps provided on the page linked below to clean this:

KB ART162575 - Cleaning the MG3620 Encoder Film

If the issue persists, your PIXMA MG3620 would require service.  If your PIXMA MG3620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MG3620 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[psueferguson · Accepted solution]

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@psueferguson wrote:

I changed the ink cartridges for the first time. Now all black printing is blurry, has white lines through it.

I ran an alignment and cleaned the print heads. I followed all suggestions in the manual. No help.

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I ended up replacing that new black one and it fixed it.  Apparently I had a bad cartridge.  I'm just glad it works now. 🙂     Thank you for your help!

[suzette143]

Mine prints with lines and can’t read it and it’s brand new