PIXMA MG3540 prints black as pink

[0832564076]

Hi we have a canon pixma MG3540 printer. We did a deep and normal cleaning. We did a print head alignment, we did a bottom plate cleaning, we did a roller cleaning. The printer is still printing black ink as pink. Please can we have help 

[jrhoffman75]

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@0832564076 wrote:

Hi we have a canon pixma MG3540 printer. We did a deep and normal cleaning. We did a print head alignment, we did a bottom plate cleaning, we did a roller cleaning. The printer is still printing black ink as pink. Please can we have help 

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Did you perform a nozzle check after the cleanings to determine if they were successful?