07-03-2024
04:31 PM
- last edited on
07-03-2024
04:36 PM
by
SamanthaW
I have a Pixma MG2522, that I haven't used in several months. It's alarm lamp is flashing 3 times, indicating a paper jam according to the manual, but there's no paper in the tray, or inside the machine. The manual suggested putting a piece of paper in and holding the stop button till the alarm flashes 8 times, but doing so changes nothing. It doesn't start any cleaning cycle, and the alarm continues to flash 3x.
I've also seen somewhere suggesting letting the print cartridges sit in a plate of water and/or vinegar, but I can't get the thing to move them into position for me to remove them. Can't really remember what I did to put new ones in, but I thought it was just opening the access panel. Can I just pull the print head assembly over to where I can remove them? Is that likely to help?
Also, not real sure if I'm using the right terms, like access panel and print head assembly, just using what I think they're likely to be called.
Sad thing is, I'm not really even trying to print right now, just scan something! I would like to know what to do to fix both, but wonder if something more serious is wrong, or if a print head error just also disables the scanner.
04-21-2025 03:55 PM
Hi donutguy640,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.
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