PIXMA MG2522 - Printer doesn't scan

[alfredbowman138]

My PIXMA MG2522 prints and copies but won't scan. When I try to scan all I get is "You do not have the required privileges to access this folder." Error Code 9.244.3. It is connected to my Windows 11 PC by a USB cable. What is the problem and is there a fix?

[ArthurJ]

Hi,

So we can best assist you, please let reply with the answers to the following: 

• Did you install the printer driver or add the printer by selecting Add Printer on your computer?
• Are you trying to scan using IJ Scan Utility? 

We look forward to your reply. 

[asadedimila]

(1) By selecting Add Printer (2) Using IJ Scan Utility

[holmes]

I am having the same problem. Sudenly get the same message using lJ Scan Utility which means cannot use my Pixmar TS5150 to scan any more and only bought it 2 years ago

You do not have the required privileges to access the specified folder.

Code:9,244,3

[Ron]

Hi holmes,

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS5150 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[Patrick]

Hi holmes,

Please try the steps provided in this article from Canon's Knowledgebase:

Error: You Do Not Have Required Privileges to Access Folder - IJ Scan Utility - Windows

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